Privacy Policy MRT88 – Data Protection & Privacy for Malaysian Players

1Introduction

Mrt88 is an online casino platform operating for the Malaysian market. We understand that your trust depends not only on the quality of the games we offer, but also on how we handle the personal information you entrust to us.

This Privacy Policy applies to all users of the mrt88 platform, covering our official website at mrt88.onl as well as our mobile apps for Android and iOS. It explains the types of data we collect, the purposes for collection, how we use it, and the steps we take to keep it secure.

2Personal Data We Collect

Mrt88 only collects data necessary to provide a safe, seamless, and high-quality service. This data is divided into several categories:

A. Registration & Identity Data

• Full name as stated in official documents
• Date of birth for age verification (18 years and above)
• Email address and phone number
• Current residential address
• KYC information — copy of identity card or passport, and proof of address

B. Financial & Transaction Data

• Registered bank account or digital wallet information
• Deposit and withdrawal history
• In-platform transaction records

C. Usage & Technical Data

• IP address and device type used
• Browser or app type and version
• Game history and in-platform activity
• Login and logout session data
• Cookie information and session tracking data

3How We Use Your Data

Collected data is used solely for legitimate purposes directly related to the provision of mrt88 services. Below is a summary of usage purposes:

Mrt88 does not use your data to make automated decisions that significantly affect you without human intervention, except for direct fraud detection purposes that require immediate action to protect the platform and other players.

4Sharing Information with Third Parties

Mrt88 does not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent. However, there are certain situations where data sharing is necessary and lawful:

• Payment service providers — to securely process your deposits and withdrawals via FPX, DuitNow, and our partner banks.
• Game software providers — session information required to run games from third-party providers such as Evolution Gaming and Pragmatic Play.
• Regulatory bodies & authorities — when required by law, court order, or official request from an enforcement agency.
• Identity verification services — for KYC purposes and anti-money laundering (AML) compliance.

All third parties we work with are required to comply with data protection standards equal to or stricter than mrt88's own. We ensure every data sharing arrangement is covered by a binding confidentiality agreement.

5Security & Data Protection

Your data security is a core technical and operational priority at mrt88. We continuously invest in security infrastructure to ensure your information is always protected to the highest standard.

The security measures we implement include:

• 256-bit SSL encryption for all data transmission between your device and mrt88 servers.
• Two-factor authentication (2FA) available to all player accounts for an additional layer of security.
• 24/7 security monitoring by the mrt88 cybersecurity team to detect and respond to any threats.
• Encrypted data storage on servers protected with strict access controls.
• Regular security audits by independent third parties to verify the integrity of our systems.
• Internal access controls ensuring only authorized staff can access player data in accordance with their role requirements.

6Cookies & Tracking Technologies

Mrt88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collects information about how you use the platform to help us improve the user experience.
• Functionality Cookies: Saves your preferences such as language and display settings so you do not need to reset them each time.
• Analytics Cookies: Helps us understand platform usage patterns in aggregate and anonymised form for improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the mrt88 platform.

7Data Retention & Deletion

Mrt88 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specific retention periods are as follows:

• Active account data: Retained for the duration your account remains active and for any additional period required by law.
• Financial & transaction records: Retained for a minimum of 7 years in accordance with applicable financial and tax legal requirements.
• KYC Data: Retained for the period required by anti-money laundering (AML) regulations, typically 5 to 7 years.
• Log and security data: Typically retained for 12 months for security investigation purposes.

Once the applicable retention period expires, your data will be securely deleted or rendered unidentifiable through anonymization. You may request early deletion of your data, subject to any legal obligations that may prevent immediate removal.

8Your Rights as an mrt88 Player

As an mrt88 platform user, you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
• Right to Erasure: You have the right to request deletion of your data, subject to applicable legal obligations.
• Right to Data Portability: You have the right to receive your data in a machine-readable format.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact the mrt88 support team via live chat within the platform or by email at [email protected]. We will process your request within 30 business days.

9Children's Data Protection

The mrt88 platform is exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you believe we have inadvertently collected data from someone below the minimum age requirement, please contact us immediately at [email protected]. We will take immediate action to delete that data and close the account in question.

10Changes to the Privacy Policy

Mrt88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, relevant legal developments, or improvements in how we protect your data.

When significant changes are made, we will notify you via a prominent notice on the platform or through the email registered to your account. The "Updated" date at the top of this document will always reflect the latest revision date.

Continued use of the mrt88 platform after changes are published constitutes your acceptance of the amended Privacy Policy. If you disagree with any changes, you have the right to close your account and we will process any valid balance in accordance with standard procedures.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mrt88 handles your personal data, our team is ready to listen and assist.

• Live Chat: Available 24/7 directly within the mrt88 platform — the fastest way to get a response.
• Email: [email protected] — for written inquiries requiring documentation.

We are committed to responding to all privacy-related inquiries within 3 business days. For more complex issues requiring thorough review, we will provide progress updates within 7 business days.